Refund Policy
Last updated: 19/09/2026
Because Zell-Zone.com provides services rather than physical or downloadable goods, we do not offer automatic refunds. Once a service has been rendered, delivered, or work has begun, it is generally considered final. That said, we review refund requests on a case-by-case basis and want to make things right when something has genuinely gone wrong on our end.
When a refund may be considered
The service was not delivered as described or agreed upon
- A billing error occurred (e.g., duplicate charge, incorrect amount)
- Work has not yet begun on your order/booking
- Extenuating circumstances that we determine, at our sole discretion, warrant an exception
When a refund will typically not be issued
- You simply changed your mind after the service was completed
- The service was delivered as agreed, even if the outcome wasn't what you hoped for
- You missed a scheduled appointment/session without adequate notice (see cancellation terms below, if applicable)
How to request a refund
- Contact us at info@zell-zone.com within 7 days of the service date with your order/booking details and a description of the issue.
- We'll review your request and may ask for additional information.
- We'll respond with our decision within [X] business days.
If approved
Approved refunds are issued to your original payment method within 14 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Contact us
Questions about this policy? Reach us at info@zell-zone.com