Privacy Policy
Last updated: 19/09/2026
Zell-Zone.com ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information you provide directly:
- Name, email address, phone number, billing/mailing address
- Payment information (processed via our payment gateway - see Section 4)
- Any information you submit through contact forms, bookings, or communications with us
Information collected automatically:
- IP address, browser type, device information
- Usage data (pages visited, time spent, referring URLs) via cookies or similar technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, deliver, and manage the services you request
- Process payments and send transaction confirmations
- Communicate with you about your bookings, service updates, or support requests
- Improve our website and services
- Comply with legal obligations
- Send marketing communications, where you have opted in (you may unsubscribe at any time)
3. Legal Basis for Processing (if applicable - GDPR)
We process your data based on: performance of a contract, your consent, our legitimate business interests, or compliance with legal obligations.
4. Payment Information
Payments are processed securely through Stripe/Razorpay. We do not store your full card number, CVV, or other sensitive payment credentials on our servers. Our payment processor's own privacy and security policies govern how that data is handled.
5. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings; disabling them may affect site functionality.
6. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (e.g., payment processors, hosting providers, email tools), bound by confidentiality obligations
- Law enforcement or regulators, when required by law
- A successor entity, in the event of a merger, acquisition, or sale of assets
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Data Security
We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- To exercise these rights, contact us at info@zell-zone.com
10. Children's Privacy
Our services are not directed at individuals under 18, and we do not knowingly collect personal information from children.
11. International Data Transfers
If you are located outside India, your information may be transferred to and processed in that country, which may have different data protection laws than your jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
For questions or concerns about this Privacy Policy, contact us at info@zell-zone.com